1. South Africa
  2. Legal Information

1. Introduction

These terms and conditions of use and all other legal documents incorporated by reference herein (collectively, the “Terms”) are a legal contract between “you” and 3M Company (“3M,” “we,” “us,” or “our”) with respect to access to and use of our associated internet properties (including without limitation https://www.3m.com) as linked and offered by us and/or affiliated companies, and govern your use of all the text, data, information, graphics, photographs, audio, video, content, materials, brochures, downloads, software applications, and more contained herein (all of which we refer to as our “Content”) that we and our affiliates may make available to you, as well as any services that we may provide through our website (all of which are referred to in these Terms, collectively, as the “Site”).

IMPORTANT – PLEASE READ CAREFULLY. THESE TERMS GOVERN YOUR USE OF THIS SITE. BY AGREEING TO THESE TERMS OR BY ACCESSING, BROWSING, VIEWING, VISITING, REGISTERING IN, PROVIDING INFORMATION THROUGH, OR OTHERWISE USING THE SITE, YOU ACKNOWLEDGE THAT YOU HAVE READ, UNDERSTOOD, AND AGREE TO BE BOUND BY THESE TERMS.

IF YOU DO NOT ACCEPT ANY OF THESE TERMS, PLEASE DO NOT USE THIS SITE AS YOU ARE NOT PERMITTED TO ACCESS, BROWSE OR USE THE SITE OR ANY INFORMATION OR CONTENT CONTAINED ON THIS SITE.

These Terms contain a dispute resolution and binding arbitration provision, including a class action waiver that affects your rights. These provisions apply solely to the extent applicable in your jurisdiction.

These Terms are organized in the following sections. For immediate access to a particular section, jump to:

2. Changes

You understand and agree that we may change, update, or add or remove provisions of these Terms at any time without prior notice, by posting the updated Terms on this Site. We will ask for your express consent to the updated terms when and where we are legally required to do so. Any use of the Site after we have updated the Terms, constitutes your acceptance of such revised Terms. If any change to these Terms is not acceptable to you, your sole remedy is to cease accessing, browsing or otherwise using the Site.

We reserve the right to terminate or modify the Site in whole or in part, in any manner in our sole discretion, without notice. We will not be liable if, for any reason, all or any part of the Site (or information) is unavailable at any time or for any period. From time to time, we may restrict access to all or part of the Site to a subset of permitted users. You are solely responsible for making all arrangements necessary for you to access the Site.

The Site may allow access to additional services or to other of our websites, which may be subject to additional terms applicable to such portal(s), websites, or services, and which are hereby incorporated by reference if you access and/or contract such additional services (“Additional Terms”). In the event of any conflict between these Terms and the Additional Terms, the Additional Terms will prevail. In cases where the Additional Terms do not address specific provisions that are included in these Terms, these Terms will apply, supplementing such Additional Terms.

3. Your Privacy

3M’s Global Privacy Statement applies to your use of the Site. Please review our Global Privacy Statement and related information regarding your privacy and our use of your information.

4. Your Use and Your Account

You can visit, view and access our Site without creating an account or logging in. Some features (like ‘contacting us’ or requests for information) may require you providing certain information to us. Please refer to our Global Privacy Statement for the information we may require from you.

Subject to these Terms, we authorize you to view and use the information and other Content provided at or through this Site only for your personal, non-commercial use, provided that you retain all proprietary notices (including those relating to copyright and trademark) contained in the original Content and on any copies of our Content. You are not authorized to modify and/or create derivative works of our Content without our express written permission. You may not, without the prior written permission of 3M, “mirror” any material or Content contained on this Site on any other server. You may use the Site only in a manner that complies with all laws that apply to you. If your use of the Site is prohibited by applicable laws, then you aren’t authorized to use the Site.

Certain features or services offered on or through the Site may require you to open an account. You are entirely responsible for maintaining the confidentiality of the information associated with your account, including your password, and for any activity under your account resulting from your failure to keep this information secure and confidential. You agree to notify 3M immediately of any unauthorized use of your account, password, or security breach. You may be liable for losses incurred by 3M or any other user or visitor to the Site due to someone else using your account or password because you failed to keep your account information secure and confidential. 3M reserves the right, at its sole discretion, to modify, refuse, or terminate your access to the Site, or cancel your account.

By using this Site, you represent and warrant that you are at least the age of majority in the jurisdiction where you reside (or if not, you’ve received your parent’s or guardian’s permission to use the Site and have gotten your parent or guardian to agree to these Terms on your behalf). If you’re agreeing to these Terms on behalf of an organization or entity, you represent and warrant that you are authorized to agree to these Terms on that organization or entity’s behalf and bind them to these Terms (in which case, the references to “you” and “your” in these Terms, except for in this sentence, refer to that organization or entity).

5. Prohibited Conduct

When using the Site and/or the services, you agree not to:

(a) Change, alter, copy, distribute, republish, download, display, post or send 3M Content in any form or by any means without 3M or the copyright owner’s prior written permission, unless the Site states otherwise about specific 3M Content;

(b) Use the Site or 3M Content for any purpose that is unlawful or prohibited by these Terms;

(c) Use the Site to solicit any activity that is illegal or may infringe upon the rights of others;

(d) “Mirror” or “frame’ any 3M Content on any other device without 3M’s written permission;

(e) Use 3M Content to benchmark any 3M Content against any other person’s or entity’s products, services or information;

(f) Infringe 3M’s intellectual property;

(g) take any action that imposes an unreasonable load on the Site’s infrastructure;

(h) use any device, software or routine to interfere or attempt to interfere with the proper working of the Site or any activity being conducted on the Site;

(i) attempt to decipher, decompile, disassemble or reverse engineer any of the software comprising or making up the Site;

(j) delete or alter any material posted on the Site by 3M or any other person or entity;

(k) distribute any virus, Trojan horse, disabling device, time bomb or other code that may impact the operation of the Site, or use the Site to distribute any of the foregoing.

You represent, warrant, and agree that you will not contribute any Content or otherwise use the Site or interact with the Site in a manner that: (i) is dangerous, harmful, fraudulent, deceptive, threatening, harassing, defamatory, obscene, or otherwise objectionable, (ii) attempts, in any manner, to obtain the password, account, or other security information from any other user, (iii) violates the security of any computer network, or cracks any passwords or security encryption codes, (iv) runs Maillist, Listserv, any form of auto-responder or “spam” on the Site, or any processes that run or are activated while you are not logged into the Site, or that otherwise interferes with the proper working of the Site (including by placing an unreasonable load on the Site’s infrastructure), (v) “crawls,” “scrapes,” or “spiders” any page, data, or portion of or relating to the Site or Content (through use of manual or automated means), or (vi) copies or stores any significant portion of the Content. A violation of any of the foregoing is grounds for termination of your right to use or access the Site.

This list of prohibitions provides examples and is not complete or exclusive. 3M reserves the right to suspend access to or ban users from the Site, with or without notice, for violations of this Section 5, or for any reason or no reason, or for any action that 3M determines is inappropriate or disruptive to this Site or to any other user of this Site. 3M may report to law enforcement authorities any actions that may be illegal, and any reports it receives of such conduct. When legally required or at 3M’s discretion, 3M will cooperate with law enforcement agencies in any investigation of alleged illegal activity on this Site or on the Internet.

6. Intellectual Property

You acknowledge and agree that the content and materials displayed on or through this Site, including without limitation all our 3M Content (such as information, data, text, software, photographs, graphics, video, audio, content, product information, news and press releases, brochures, spec sheets, and/or other materials) is copyrighted by us or our licensors under United States of America and international copyright laws. Our Content may not be copied, modified, reproduced, republished, posted, transmitted, sold, offered for sale, or redistributed in any way without our prior written permission. You must abide by all copyright notices, information, or restrictions contained in or attached to any Content, including the Site itself.

Our Copyright: ©3M 2025. All Rights Reserved.

The Site is also protected by one or more forms of intellectual property, including trade dress, trademarks, patent laws, and proprietary rights. All such intellectual property and proprietary rights are owned or licensed by 3M. Nothing on the Site or its use by you shall be construed as granting, by implication, estoppel, or otherwise, any license or right to use any intellectual property rights owned by us and/or displayed on the Site. All rights not expressly granted herein are reserved.

3M logos, brands, trademarks, Product identifiers, and certain other words and logos displayed on this Site and which may or may not be designated on this Site by “TM” “®” “SM” or other similar designations, constitute trademarks, trade names, and/or service marks (collectively, “Brands”) of 3M or other entities. You are not authorized to use any such Brands without our prior written consent. Ownership of all such Brands and the goodwill associated therewith remains with us or our respective licensors.

Except as otherwise required or limited by applicable law, any reproduction, distribution, modification, retransmission, or publication of any copyrighted material or any trademark is strictly prohibited without the express written consent of the copyright owner or license. If you use content covered by the intellectual property rights that we have and make available on the Site (for example, logos, images, designs, videos, or sounds we provide) and add it to content you create or share, 3M retains all rights to its content, including derivative works from the 3M-owned content. 3M reserves a perpetual right to use, in any manner whatsoever, and without compensation or attribution, any content or information submitted via the Site.

7. AI Services

We may offer services on our Site that include, utilize, are powered by, or otherwise constitute an Artificial Intelligence (“AI”) system (collectively, the “AI Services”). By using any AI Services provided on our Site, you agree to the following terms:

(a) You may not use the AI Services, the Site, or any data or content obtained from the AI Services or the Site to create, train, or improve (either directly or indirectly) any other AI service or system.

(b) In order to provide the AI Services, 3M will process and store the information and content you input into the AI Services, as well as the outputs generated by the AI Services. This processing and storage are necessary to monitor and prevent abusive or harmful uses or outputs of the AI Services.

(c) You are solely responsible for handling and resolving any third-party claims that arise from your use of the AI Services, including but not limited to claims of copyright infringement or other legal issues related to content generated through your use of the AI Services. You must ensure that your use of the AI Services complies with all applicable laws.

We may choose to communicate or interact with you through artificial intelligence-driven chat interfaces that provide automated responses to your inquiries (“AI Chatbot”). You acknowledge and agree that communications with the AI Chatbot are not considered legally binding on 3M, our owners, affiliates, or any related entities. The responses generated by AI Chatbots are provided solely for convenience and may not accurately reflect the current policy, stance, or determinations of 3M. Interactions with AI Chatbots should not be relied upon in making decisions regarding legal rights, obligations, or any other actions. While we endeavor to provide accurate and helpful information through these AI Chatbots, you are advised that the definitive information pertaining to the Site, or 3M's Products, services, policies, and to your relationship with us is contained in the official documentation provided elsewhere on the Site and through direct communication with 3M's authorized representatives. By using the AI Chatbot, you expressly agree and understand that 3M is not liable for any inaccuracies or errors provided by the AI Chatbot, nor for any actions taken based on the information provided by the AI Chatbot. Should you require official assistance or wish to make any legally binding inquiry or action, please Contact Us directly as set forth in Section 16 below.

8. Warranties

ALL CONTENT OF THE SITE IS PROVIDED TO YOU ON AN “AS IS” AND “AS AVAILABLE” BASIS. 3M DISCLAIMS ALL WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, STATUTORY OR OTHERWISE, INCLUDING BUT NOT LIMITED TO THE IMPLIED WARRANTIES OF SATISFACTORY QUALITY, MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NON-INFRINGEMENT. 3M MAKES NO WARRANTY AS TO THE ACCURACY, COMPLETENESS, CURRENCY, OR RELIABILITY OF ANY CONTENT AVAILABLE THROUGH THIS SITE, OR ITS AFFILIATE’S OR SUBSIDIARY’S WEBSITES. 3M MAKES NO REPRESENTATIONS OR WARRANTIES THAT USE OF THIS SITE WILL BE UNINTERRUPTED OR ERROR-FREE. YOU ARE RESPONSIBLE FOR TAKING ALL PRECAUTIONS NECESSARY TO ENSURE THAT ANY CONTENT YOU MAY OBTAIN FROM THIS SITE IS FREE OF VIRUSES AND ANY OTHER POTENTIALLY DESTRUCTIVE DIGITAL CODE.

9. Limitation of Liability

YOU AGREE THAT NEITHER 3M NOR ANY PERSON OR COMPANY ASSOCIATED WITH 3M SHALL BE LIABLE FOR ANY DAMAGE ARISING FROM YOUR USE OR INABILITY TO USE THE SITE OR THE CONTENT OR MATERIALS ON THE SITE. THIS PROTECTION COVERS CLAIMS BASED ON WARRANTY, CONTRACT, TORT, STRICT LIABILITY, AND ANY OTHER LEGAL BASIS. THIS PROTECTION COVERS 3M, ITS OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, AND THIRD PARTIES MENTIONED ON THE SITE. THIS PROTECTION COVERS ALL LOSSES INCLUDING WITHOUT LIMITATION, AND TO THE EXTENT PERMISSIBLE BY LAW, LOSS OF PROFITS, AND INDIRECT, SPECIAL, INCIDENTAL, CONSEQUENTIAL, EXEMPLARY, AND PUNITIVE DAMAGES, OR DAMAGES RESULTING FROM DATA LOSS OR BUSINESS DISRUPTION.

IF, NOTWITHSTANDING THE OTHER PROVISIONS OF THESE TERMS OF USE, 3M IS FOUND TO BE LIABLE TO YOU FOR ANY DAMAGE OR LOSS WHICH ARISES OUT OF OR IS IN ANY WAY CONNECTED WITH YOUR USE OF THE SITE OR ANY CONTENT, 3M’S LIABILITY SHALL IN NO EVENT EXCEED IN THE AGGREGATE THE AMOUNT OF ONE HUNDRED DOLLARS (USD $100.00) OR ITS EQUIVALENT IN THE LOCAL CURRENCY OF THE APPLICABLE JURISDICTION.

If you are a consumer, nothing in these Terms shall affect your legal rights as a consumer or exclude or limit any liability, which cannot be legally excluded, or limited.

10. Your Indemnity

You agree to indemnify and hold harmless 3M, its officers, directors, shareholders, predecessors, successors in interest, employees, agents, subsidiaries and affiliates, harmless from any demands, loss, liability, claims or expenses (including attorney’s fees), made against 3M by any third party due to or arising out of or in connection with your use of the Site.

11. Third Party Websites and Content

This Site may contain links to other independent third-party websites, including to certain services provided by our affiliates or business partners through this Site, including selling our Products (“Linked Sites”). These Linked Sites are provided solely for your convenience. Such Linked Sites are not under 3M’s control, and 3M is not responsible for and does not endorse the content of such Linked Sites, including any information or materials contained on such Linked Sites. You must exercise independent judgment regarding your interaction with these Linked Sites. You agree and understand that such other Linked Sites are subject to their own privacy policies and terms of use, that you are subject to those legal terms, and that we have no control over such websites and resources. You acknowledge and agree that we are not responsible for the availability of such Linked Sites, and do not endorse and are not responsible or liable for any content, advertising, products, or other materials on or available from such Linked Sites, including pricing and/or pricing policies.

12. Governing Law; Dispute Resolution; Arbitration; Waivers

Please read this Section carefully, it affects your rights. This Section applies solely to the extent applicable in your jurisdiction.

(a) Applicable Law and statute of limitations waiver. These Terms and any dispute that may arise between you and 3M shall be governed by and construed in accordance with the laws of the State of Minnesota, United States of America, excluding its rules regarding conflicts of law, and if applicable, the Federal Arbitration Act, and other applicable U.S. federal law. You agree that any claim or dispute you may have against 3M must be resolved exclusively in the courts located in Ramsey County, Minnesota, except as otherwise agreed by the parties or as described in the Arbitration subsection below. The preceding provision regarding venue does not apply if you are located in the European Union as you may make a claim in the courts of the member state where you reside. You agree to submit to the personal jurisdiction of these courts for the purpose of litigating all such claims or disputes. You hereby waive any and all rights to bring any claim or action related to any matters under these Terms in any forum beyond one (1) year after the first occurrence of the kind of act, event, condition or omission upon which the claim or action is based.

(b) Dispute Resolution. Before either party may seek arbitration or a court proceeding as provided below, the party must first send to the other party a written notice of dispute (“Notice") describing the nature and basis of the claim or dispute, and the requested relief. After the Notice is received, you and 3M may attempt to resolve the claim or dispute informally. If you and 3M do not resolve the claim or dispute within thirty (30) days after the Notice is received, either party may begin an arbitration proceeding as provided below.

(c) Arbitration. You agree that 3M may elect to resolve any dispute, controversy, or claim arising out of, relating to, or in connection with these Terms and/or the Site, including with respect to the formation, applicability, breach, termination, validity or enforceability thereof, through binding arbitration. Arbitration expressly excludes claims for injunctive or other equitable relief.

In the event 3M elects arbitration, you hereby agree to move any claims to the exclusive jurisdiction of an arbitration procedure, which shall be initiated through the American Arbitration Association (“AAA”) if you are located in the United Sates of America or Canada, and the International Chamber of Commerce if you are located outside of the U.S.A or Canada. The arbitration shall be conducted in accordance with the Commercial Arbitration Rules of the AAA or the Rules of Arbitration of the ICC, as applicable. For disputes raised within the U.S.A., the primary seat of arbitration shall be Ramsey County, Minnesota, U.S.A., unless both parties agree to a different venue. The costs of the arbitration, including the parties’ reasonable legal fees, shall in principle be borne by the unsuccessful party or parties. However, the arbitral tribunal may apportion such costs between the parties if it determines that apportionment is reasonable, considering the circumstances of the case. The arbitration award shall be final and binding on the parties, and the parties undertake to carry out any award without delay. Judgment upon the award may be entered by any court having jurisdiction of the award or having jurisdiction over the relevant party or its assets.

The parties agree that the arbitration shall be kept confidential. The existence of the arbitration, any non-public information provided in the arbitration, and any submissions, orders or awards made in the arbitration (together, the “Confidential Information”) shall not be disclosed to any non-party except the arbitrator(s), the AAA or ICC as applicable, the parties, their counsel, experts, witnesses, accountants and auditors, insurers and reinsurers, and any other person necessary to the conduct of the arbitration. Notwithstanding the foregoing, a party may disclose Confidential Information to the extent that disclosure may be required to fulfil a legal duty, protect or pursue a legal right, or enforce or challenge an award in bona fide legal proceedings. This confidentiality provision survives termination of these Terms and of any arbitration brought pursuant to these Terms. The arbitrator(s) shall have no authority to certify a class action; add any parties; vary or ignore the provisions of these Terms, and shall be bound by governing and applicable law. The arbitrator(s) shall be willing to execute an oath of neutrality. The arbitrator(s) shall render a written opinion setting forth all material facts and the basis of their decision within sixty (60) days of the conclusion of the arbitration proceeding.

You have the right to opt-out of the provisions of this Section by sending written notice of your decision to opt out to the following address: 3M Legal Affairs, 3M Center, 220-9E-01, St. Paul, Minnesota, 55144-1000, United States of America, postmarked within thirty (30) days of first accepting these Terms. You must include (i) your name and residence address, (ii) the email address and/or telephone number associated with your account, and (iii) a clear statement that you want to opt out of these Terms’ arbitration agreement. Your decision to opt-out of this arbitration provision will have no adverse effect on your relationship with 3M. Any opt-out request received after the opt-out deadline will not be valid and you must pursue your dispute in arbitration or small claims court.

(e) Waiver of Jury Trial. YOU HEREBY WAIVE YOUR CONSTITUTIONAL AND STATUTORY RIGHTS TO GO TO COURT AND HAVE A TRIAL IN FRONT OF A JURY. In the event any litigation should arise between you and 3M in any state or federal court in a suit to vacate or enforce an arbitration award or otherwise, YOU WAIVE ALL RIGHTS TO A JURY TRIAL, instead electing that the dispute be resolved by a judge.

(f) Waiver of Class or Consolidated Actions. ALL CLAIMS AND DISPUTES WITHIN THE SCOPE OF THESE TERMS MUST BE ARBITRATED OR LITIGATED ON AN INDIVIDUAL BASIS AND NOT ON A CLASS BASIS, AND CLAIMS OF MORE THAN ONE USER CANNOT BE ARBITRATED OR LITIGATED JOINTLY OR CONSOLIDATED WITH THOSE OF ANY OTHER USER.

13. California Consumer Notice

Under California Civil Code Section 1789.3, California users are entitled to the following consumer rights notice: This Site is provided by 3M Company, 3M Center, 220-9E-01, St. Paul, Minnesota, 55144-1000, United States of America. If You have a question or complaint regarding the Site, please contact our Customer Service Center at Help Center | Contact 3M or +1-888-3M-HELPS, or in the alternative, as set forth in the Contact Us section below (Section 16). California residents may reach the Complaint Assistance Unit of the Division of Consumer Services of the California Department of Consumer Affairs by post at 1625 North Market Blvd., Sacramento, CA 95834 or by telephone at (916) 445-1254 or (800) 952-5210 or Hearing Impaired at TDD (800) 326-2297.

14. Local Laws; Export Control

3M controls and operates this Site from its headquarters in the United States of America and some of our Content may not be appropriate or available for use in other locations or jurisdictions. If you use this Site outside the United States of America, you are responsible for following applicable local laws. Notwithstanding the foregoing, if there are laws in your jurisdiction that are applicable to these Terms and create mandatory obligations that cannot be contracted out of or supplanted by other laws, those local laws apply to the extent they are mandatory and cannot be contracted out of or supplanted by other laws.

15. Additional Information

These Terms, including policies and information linked from or incorporated herein or otherwise found on the Site, constitute the entire agreement between you and 3M regarding the Site and supersede all prior or contemporaneous communications, agreements, and proposals related to the Site. No provision of these Terms shall be waived except through a writing executed by the party against whom the waiver is sought. No failure to exercise, partial exercise of, or delay in exercising any right or remedy under these Terms shall operate as a waiver or estoppel of any right, remedy, or condition. If any provision of these Terms is held invalid, illegal, or unenforceable, the validity, legality, and enforceability of the remaining provisions will not be affected or impaired. You may not assign, transfer, or sublicense any of your rights or obligations under these Terms without our express prior written consent. We will not be responsible for failing to fulfill any obligation due to causes beyond our control.

16. Contact Us

If you have a question or complaint about the Site, contact us at: Help Center | Contact 3M , or write to us at:

3M Company
Attn: Legal Affairs
3M Center, 220-9E-01
St. Paul, Minnesota, 55144-1000, United States of America

If you have questions or concerns about 3M’s collection or use of your personal information, please contact 3M’s Privacy Team at Privacy_Office@mmm.com.

If you have any questions or concerns regarding 3M’s data security practices, please contact us at Report a Cybersecurity Concern (US, ENGLISH).